To get rid of these warnings, you can either purchase additional agent licenses, request another time-limited agent trial or make your secondary agents regular users without agent permissions.
These agents also see a message similar to the one below in the upper right corner of the web console when logging in. If you have more than one help desk agent and your agent trial or separately purchased agent licenses expire, your secondary agents are deactivated and are no longer able to use agent functions within the help desk. When this trial period expires, you will need to purchase additional agent licenses if you require more than one help desk agent. When you first install Lansweeper 6.0 or update from an older Lansweeper release, you are given access to an unlimited number of help desk agents for a period of 20 days. Users can be made agents in the Configuration\User Access & Roles section of the web console. One free agent license is included in all existing and newly purchased Lansweeper licenses and additional agent licenses can be purchased through our online store. An unlimited number of users can ask questions via tickets, but you pay a fee per agent that replies to and handles those tickets. Within the ticketing system, you have regular users that can only submit tickets and help desk agents that can both submit and respond to tickets. The help desk part of Lansweeper is licensed on a per-agent basis. Lansweeper scans both the software installations and the software license keys found on Windows computers in your network. From version 6.0 onward, the Lansweeper software includes a fully functional help desk.
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